Refund Policy

Thank you for shopping at Play and Laugh. If you’re not completely satisfied with your purchase, we're here to help.

This Refund Policy outlines your rights and our procedures regarding returns, refunds, and exchanges.

1. Right to Cancel (UK Law)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To exercise this right, you must notify us at support@playandlaugh.uk within 14 calendar days from the day you received your item.

2. Eligibility for Refunds

To be eligible for a refund:

  • Items must be unused, unopened, and in the original packaging.

  • Items must be returned within 14 days of notifying us about the cancellation.

  • You must provide proof of purchase (e.g. order number or receipt).

Some products may be non-returnable, such as:

  • Downloadable digital content

  • Gift cards

  • Custom or personalised items

3. Return Process

  1. Contact us at support@playandlaugh.uk with your order number and reason for return.

  2. We will confirm your eligibility and provide return instructions.

  3. You are responsible for the return shipping costs unless the item was faulty or sent in error.

Please use a tracked shipping service. We are not responsible for lost returns.

4. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • A refund will be issued to your original payment method.

  • Refunds are usually processed within 5–7 business days.

Shipping fees are non-refundable unless the item is faulty or incorrect.

5. Damaged or Faulty Items

If your item arrives damaged or is faulty, please email us at support@playandlaugh.uk within 48 hours of delivery with photos of the issue.

We will offer a replacement, exchange, or full refund at no additional cost to you.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, contact us at support@playandlaugh.uk.

7. Contact Us

If you have any questions about our refund policy, please contact us at:

📍 Address:
Play and Laugh Ltd.
120 Pixel Arcade,
London, W1F 7TX,
United Kingdom

📞 Phone:
+44 20 7946 0825

📧 Email:
support@playandlaugh.uk