Payment Policy

Welcome to Play and Laugh! This Payment Policy outlines the payment methods we accept, how we handle transactions, and what to expect when placing an order at https://playandlaugh.uk.

1. Accepted Payment Methods

We currently accept the following payment options:

  • Credit / Debit Cards (Visa, MasterCard, Maestro, American Express)

  • PayPal

  • Apple Pay and Google Pay (where available)

  • Klarna / Buy Now Pay Later (coming soon)

All payments are processed securely via our PCI-DSS compliant payment providers.

2. Currency

All prices on our Website are listed in GBP (£ - British Pounds Sterling).
If you’re shopping from outside the UK, your bank may charge a currency conversion fee.

3. Order Confirmation

Once your payment is successfully processed, you will receive:

  • An order confirmation email

  • A receipt for your transaction

If you do not receive a confirmation within 24 hours, please contact support@playandlaugh.uk.

4. Payment Security

We take your security seriously:

  • All transactions are SSL-encrypted

  • We do not store your full credit card information

  • Our third-party processors (e.g. Stripe, PayPal) handle all sensitive payment data

We comply with UK GDPR and PCI-DSS standards.

5. Payment Issues

If your payment is declined:

  • Check that your card details are entered correctly

  • Ensure your card has sufficient funds and is authorized for online purchases

  • Try an alternative payment method

  • Contact your bank or card issuer

Still having issues? Email us at support@playandlaugh.uk

6. Fraud Prevention

For your protection and ours, we reserve the right to:

  • Request identity or address verification

  • Refuse or cancel orders flagged as suspicious

  • Limit or block access to users attempting fraudulent transactions

7. Installments & Deferred Payments

We may partner with services like Klarna or Clearpay to offer split or delayed payment options. These are subject to third-party approval and their terms.

8. Taxes & VAT

All prices shown include VAT, where applicable.
If you are a VAT-exempt customer (e.g. a business outside the UK), please contact us prior to ordering to discuss tax handling.

9. Contact Us

For any questions about payments, billing, or transactions, please reach out to:

📍 Address:
Play and Laugh Ltd.
120 Pixel Arcade,
London, W1F 7TX,
United Kingdom

📞 Phone:
+44 20 7946 0825

📧 Email:
support@playandlaugh.uk