Shipping Policy

Thank you for shopping with Play and Laugh. This Shipping Policy explains how and when we deliver your order.

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your payment confirmation.

If we are experiencing high order volumes or delays, we will notify you via email.

2. Shipping Methods & Delivery Times

We offer the following shipping options:

Note: Delivery times may vary depending on your location and local postal services.

3. Shipping Costs

Shipping costs are calculated at checkout based on your location and order weight.

Occasionally, we may offer free shipping promotions on qualifying orders.

4. Tracking Information

Once your order has been shipped, you will receive a confirmation email with a tracking number (where available).

If you have not received tracking details within 3 days, please contact support@playandlaugh.uk.

5. Customs, Duties & Taxes

For international orders:

• You are responsible for any customs duties, import taxes, or handling fees imposed by your country.

• We are not liable for any delays or charges caused by customs processes.

6. Lost or Delayed Packages

If your package has not arrived within the estimated delivery window, please:

• Double-check the shipping address you provided.

• Contact the shipping carrier with your tracking number.

• Reach out to us at support@playandlaugh.uk for assistance.

We will do our best to resolve the issue, including issuing a replacement or refund when appropriate.

7. Incorrect or Damaged Items

If you received the wrong item or your order arrived damaged, please contact us within 48 hours of delivery with your order number and clear photos.

We will arrange a replacement or refund at no cost to you.

8. Contact Us

For any questions related to shipping, please email:

📍 Address:
Play and Laugh Ltd.
120 Pixel Arcade,
London, W1F 7TX,
United Kingdom

📞 Phone:
+44 20 7946 0825

📧 Email:
support@playandlaugh.uk